Things to help avoid complacency becoming a problem on your site are:
- Reward positive behavior. Thank the person who stopped what they were doing to make the job site safer for everyone. Whether you are a first day apprentice or the owner of the company, gratitude goes a long way.
- Avoid routines. Changing up the crews can teach new skills to all involved, preventing boredom and thus, complacency.
- Encourage observation. “Take 2” means taking a couple seconds to stop, look around, and make sure you’re not encountering or creating a hazard.
- Mentor and coach instead of having a sense of fear or retribution. No one will stop to pick up that tripping hazard if they fear they will be in trouble for deviating from their assigned job to do so.
- Share the mission. Remind employees often of the companies’ goals and purpose, and how they contribute to the overall impact of success.
- Be open to learn. Just because you’ve always done it that way, doesn’t mean there isn’t a better, safer way. Complacency is often linked to individuals unwilling to try new, safer ways.
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